What is soy blend wax?
Our soy blend wax is also known as parasoy. Parasoy is a blend of paraffin wax and soy wax.
How long will it take to receive my order?
Our candles are created in small batches and are made-to-order. Please allow up to 2 weeks to receive your order.
My candle is releasing soot. How do I fix it?
Why isn't my candle releasing a strong fragrance?
Fragrances are not composed the same way; therefore, some fragrances will be stronger than others.
Why is it recommended to not exceed burning my candle for more than 4 hours?
Burning your candle for more than 4 hours can cause the glass to overheat which may lead to it shattering. Around the 4 hour mark, the wick becomes longer causing the flames to burn higher and sometimes produce excess soot.
Why do I need to trim the wicks on my candle?
Trimming your wicks will prevent your candle from tunneling and releasing excess soot. A trimmed wick helps your candle burn more evenly, ensures safe flame height, and prolongs burn times.
My candle is not burning evenly. How do I fix it?
It is completely normal for your candle to have leftover wax in the corners after the first few burns. Because of the nature of our wax blend, it takes longer for our candles to create full melt pools.
Can I edit or cancel my order?
Orders cannot be edited once they have been processed.
Can I return my candle?
Yes, your candle can be returned and exchanged for a different candle if it meets a certain criteria. However, we do not offer refunds.