Frequently Asked Questions
Thank you for visiting Altruistic Love Candle Company. We really hope you find the below useful. If you have any questions, please send us an email to email@example.com or fill out the contact form.
We offer $9.50 flat rate shipping on all orders within the United States. UPS Ground is our primary method of shipping. At this time, we do not ship outside of the United States. This is subject to change.
Orders are usually processed between 1-5 business days from the day the order is placed, and shipped within 1-5 business days after processing (total arrival time between 2-10 days). Tracking numbers are only sent when items are on their way to the post office.
Please ensure your shipping address is correct prior to completing your order. We are not responsible for undeliverable orders due to an incorrect addresses or failure to retrieve from shipping provider. If an order is returned to us, a reshipping fee will be required before shipping again.
RETURNS + RETURNS
Due to the nature of our handmade products, all sales are final, non-refundable, and cannot be exchanged. If you received the wrong item, please send an email to firstname.lastname@example.org as soon as possible. If a refund is processed due to our mistake, it will not include the shipping fee.
If items arrive damaged or defective, please email us at email@example.com immediately. Please include your first and last name, order number, and photos. We will replace or refund any damaged items after receiving proper proof.
PROMO + DISCOUNT CODES
Promo/discount codes cannot combined with other offers, used on bundles, or used on sale items because they're already discounted. Only 1 promo code can be used at checkout per order and they can only be used once per customer. We reserve the right to discontinue promo/discount codes and any other promotions without notice.
BUY NOW, PAY LATER SOLUTIONS
Sezzle is one of our our buy now, pay later solution with interest-free payments. Visit this link for more information about how it works. Afterpay is our other buy now, pay later solution with interest-free payments. Visit this link for more information about how it works. We offer both platforms in order to provide flexibility and convenience.