Due to the nature of our handmade products, all sales are final and non-refundable. However, exchanges are accepted on all unused, new products in original packaging within 30 days from purchase.
Altruistic Love Candle Company does not cover return shipping costs or services. Please reach out to or fill out our contact form for next steps in issuing an exchange. Note – we are not responsible for packages that are lost or stolen during transit when making an exchange. We highly encourage you to make sure your packages include tracking and/or insurance.
If there are any issues with your order, please contact us as soon as possible at or fill out our contact form. If items arrive damaged, please provide photos in your message within 72 hours of delivery, and we will replace any damaged items.